Privacy Policy

Effective Date: June 30, 2025

Welcome to Creations Arena. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.creationsarena.com/it-agency/.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number

• Business information: company name, website, service requirements

• Technical data: IP address, browser type, device details

• Usage data: pages visited, time spent, and referral sources

2. How We Use Your Information

We use your data to:

• Provide and manage IT services

• Respond to your inquiries and project requests

• Improve website performance and user experience

• Send service updates or promotional content (with your consent)

• Fulfill legal or contractual obligations

3. Cookies and Tracking Technologies

We use cookies and similar tools to personalize content, analyze traffic, and improve functionality. You can adjust cookie preferences through your browser settings.

4. Data Sharing

We do not sell your data. We may share your information with:

• Service providers working on our behalf

• Legal authorities, if required by law

• Partners involved in fulfilling requested services

5. Data Security

We implement industry-standard measures to ensure your data is safe from unauthorized access, alteration, or misuse.

6. Your Rights

You may request access, correction, or deletion of your personal data by emailing us at [email protected].

7. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised date.

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Refund Policy

We at Creations Arena are committed to delivering high-quality IT solutions. Please read our refund policy carefully before making a purchase.

1. Service-Based Refunds

Due to the customized nature of our services, refunds are typically not provided once a project has commenced. However, we may offer a refund in the following cases:

• The request is made within 7 days of payment

• No work has started on your project

• A genuine conflict or cancellation has occurred before project execution

2. No Refund for Completed Work

Once work has been completed and/or approved, no refunds will be issued. We do offer multiple revisions based on the selected package.

3. Ongoing Monthly Services

For services like SEO, website maintenance, or hosting:

• Subscriptions can be canceled at any time

• No refunds will be issued for the current billing cycle after cancellation

4. Dispute Resolution

If you are not satisfied with the service or believe you were charged incorrectly, contact us immediately at [email protected] before initiating any chargebacks. We’ll do our best to resolve the issue professionally and quickly.

5. Refund Request Process

To request a refund, please email [email protected] with:

• Your name

• Service/package ordered

• Date of payment

• Reason for the refund request

We will review your request and respond within 5 business days.