FAQ’s 2018-07-17T01:57:37+00:00

If you can't find the answer to your question below, then contact us and we will do our best to answer your query.

Every project is different but assuming that there are no delays from your side of things a typical website will take between 4 and 8 weeks to be completed. Previously we have been able to complete a website in less than 2 weeks, however this is quite rare.
We will ask you to complete a short design questionnaire and then if we have any questions we will discuss them with you. Then we will undertake research on your industry to be able to create a design concept. This is an image of the homepage and we will then ask for your feedback. We will keep working on this design until you are 100% happy and then once you have approved it the website will be built. Please note that as we offer unlimited revisions we can guarantee that you will be 100% happy as we will keep working on it until you sign it off, however once the website is signed off and we start building it any further design changes may be chargeable.
In order for us to design a concept for your website and / or logo we ask you to complete the following questions. Please note that we offer unlimited revisions of the design until you are 100% happy to sign it off.
  1. What does your company do, and what is the purpose of your website?
  2. What pages would you like on the website? (e.g. Home, About, Services, Contact).
  3. List any websites you like. Perhaps from a color, style or layout point of view. Please note that the website does not have to be the same type of business, we are just trying to understand the style that you require.
  4. What is the target audience of your company / website?
  5. Please tell us if you have an existing logo and color scheme. If not, is there a colour scheme or logo idea that you would like to suggest?
  6. Do you have any companies in the same field that you are competing against? If you know of any, please provide the name or website address of them.
  7. If you have anything else that you feel has not been covered by this questionnaire please list your comments here.
We accept bank transfers. Alternatively We accept Western Union and MoneyGram Money Transfers.  When you sign up you will need to pay 25% upfront with the balance due when your site goes live. Our hosting charge starts from when you sign up.
No. We are a creative company with a strong team of web designers. Every website is individually designed around your exact requirements.
Yes. Every website that we build comes with Control Management System (CMS). When it goes live we will give you a training session so that you are comfortable with basic changes. Sometimes if the change is more involved or requires new design input you may want to ask us to do it for you and this would fall under our standard hourly charge.
There is an increasing importance being driven by both browser development companies and Google for websites to have a SSL certificate where forms exist. In simple terms this just means that the form data being sent over the internet is encrypted and less likely to then be read by third parties. We agree that making forms secure helps make the internet more secure and may also help your website rank better in Google and therefore suggest that you consider a SSL certificate for your website. If you are an ecommerce website then we believe that it is essential that you have a SSL certificate for your website.
Yes. Please take a look at our portfolio pages.
That’s no problem at all. There are various different options so please contact us so that we can discuss the best configuration for you.
Yes. We offer a logo design service. This works much like our web design service where we will keep working on the design until you are 100% happy.
Yes. We offer SEO services which are probably the most cost effective way of promoting any business. You can add these to your account at any time and most people do this after they go live. There is no minimum contract so you are not tied in but we do suggest that you need to try it for at least 3 months as true organic search engine optimisation does take time.
You will be able to update your website using control management system. However if you need something more involved or don’t have time then we will make any updates. We will agree every support task with you upfront so that you understand exactly what is involved.
SEO’s
SEO stands for search engine optimization. SEO is an industry that was created out of necessity, and was really made popular as a result of Google’s search engine although people were doing SEO long before Google. In this context a search engine can mean anything from Google, Yahoo, Bing or even other search engines such as Amazon search or even Facebook search. The majority of the time the search engine we refer to is Google. The definition of optimization is “an act, process, or methodology of making something as fully perfect, functional, or effective as possible.” Within the SEO context, that is exactly what happens, we try to make your website as perfect and functional as possible.
here are two main aspects of SEO: on-page SEO and off-page SEO. On-page SEO is the practice of optimizing elements on your website for search engines. This includes but isn’t limited to content on your websites, images on your website, blogs, and HTML. On-page SEO encompasses many different disciplines such as website speed, blogging, content, user experience and so much more. Any area of your website that Google “sees” is subject to on-page optimization. Off-page SEO is the practice of optimizing elements off of your website for search engines. Probably the biggest example of off-page SEO are backlinks, however there are lots of other elements such as social media, external blogs and many other factors that might come into play. When we “do” SEO on a website, we simply improve the on-page and off-page factors of your website so that Google will see your website in a more favorable position.
SERP is an acronym that stands for “search engine results page.” Essentially this means any list of Google (or Bing) results that displays a list of websites.
Simply put, blackhat SEO or sometimes referred to as “webspam” is the practice of using tactics outside of Google’s Webmaster Guidelines. Much like email spam violates a number of laws by sending unwanted emails to people, blackhat SEO’s will place thousands of shoddy links on 3rd party websites, hide keywords within your website and other methods to make Google think you are more authoritative than you actually are. Whitehat SEO or what we like to call “SEO” is simply the process of doing SEO within Google’s guidelines. There is a very fine line between blackhat and white-hat and there can be many grey areas. For example, if you ask your friend who owns a website to give you a link to your business, did you know that that is actually against Google’s guidelines? Through constant research and understanding, we are able to navigate this complex system of rules and regulations Google has put into place and help your website rank better.
This is a loaded question but we’d like to start with a simple analogy. Think about taking violin lessons: within a few lessons I am sure you might be able to play a few notes and maybe even a short song. However after many years of practice, you can perform in front of people and captivate an audience with your skill. If you stop taking lessons, you will gradually lose your skill set. SEO is very similar, within a few days of doing SEO you might see some initial results. Maybe you will rank on Google for some very obscure keywords. After a month, you will see even more and a few months after that even more. Remember, SEO is a process, not an event. If you are interested in immediate results you may be interested in advertising or PPC marketing. If you want to build your business and gain exposure over a long period of time for your brand, SEO is the way to go.
The cost of SEO comes down to two main factors factors:
  • The industry you would like to compete in e.g. the roofing industry in Nashville or Skinny Jeans nationally
  • The size and quality of your website. e.g. 9 page service company vs a 2000 page eCommerce website
There also may be a number of other factors into consideration as well such as previous SEO done to your website. There are times when other SEO companies did some good work to help us, and other times when other SEO companies did so much bad work we are going to have to spend time and money to remove that work. At most SEO agencies the cost is generally broken down into a down payment and a monthly retainer. The down payment is generally more expensive because it is the most laborious part. The monthly retainer is put into place because work must be done on the website on a consistent basis to remain competitive in your industry.
If you have more questions about SEO you can give us a call during business hours at +94 31 4908 136 or shoot us an email via our contact form.